Privacy Policy

 TOP Pain and Spine (“TOP Pain and Spine,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit toppainandspine.com, interact with our practice, or use our services.

As a medical practice, we follow all applicable federal and California laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA/CPRA). 

 We may collect the following categories of information:

• Name, phone number, email, address
• Professional information (such as law firm name or role)
• Case or lien-related information voluntarily submitted
• Appointment or consultation requests
• Communications sent through website forms, email, or SMS
• SMS consent status
  

When you submit information through our online webform, you may provide:

• Contact information
• Attorney or firm details
• Case/lien details
• Patient name or relevant identifiers (if provided)
• Requested services or referral information
  
  

By submitting this form, you consent to being contacted by TOP Pain and Spine—via phone, email, or SMS—regarding:

• The case or lien for which you are reaching out
• Coordination of care
• Requests for additional information
• Updates about TOP Pain and Spine’s services relevant to your inquiry
  

This information is used solely for case communication, coordination, and professional outreach and is not shared with third parties except as permitted by law or as necessary to process the referral.

If you submit medical or patient information, or if you become a patient, we may collect PHI as defined by HIPAA.

When you visit our website, we may automatically collect:

• IP address
• Browser/device details
• Pages visited
•  Cookies and analytics data
   

 We use your information for purposes including:

• Coordinating appointments or evaluations
• Communicating regarding referred cases
• Facilitating lien-based care
  

• Billing and medical record management
• Professional communication with referring attorneys
• Responding to inquiries
  

• Enhancing site performance
• Monitoring and preventing unauthorized activity
  

• Sending information about TOP Pain and Spine’s available services
• Communicating with referring attorneys and professional contacts
• Sending updates about practice locations, providers, or specialties (with consent)

  If you opt in to SMS messaging:

• You consent to receive text messages related to appointments, case coordination, or professional inquiries.
• SMS consent is not shared with third parties or affiliates.
• You may opt out at any time by replying “STOP.”
   

 We may share information with:

Such as secure messaging platforms and scheduling systems.

• With your client’s consent, we may communicate with attorneys regarding case status or medical evaluations.
• With other healthcare providers involved in the patient’s care.
  

We may disclose information as required by HIPAA, state law, court orders, or to prevent harm.

 If you are a California resident, you may request to:

• Access, correct, or delete personal information
• Receive information on data categories collected
• Limit certain data uses
  

HIPAA-covered information is exempt from certain CCPA provisions.

Requests may be submitted to: info @ toppainandspine.com

If you submit patient-related information, it is handled in accordance with HIPAA. TOP Pain and Spine maintains administrative, technical, and physical safeguards to protect PHI. 

 We use reasonable and industry-standard protections, but no system is entirely secure. 

 External websites we may link to are not governed by this Privacy Policy.

 We may update this Privacy Policy at any time. Updates will be posted on this page.